CRM Manager - EU

Monzo

Remote regions

UK

Salary range

$86,400–$116,840/yr

Benefits

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About the role:

  • We are looking for a CRM Manager to launch and grow CRM across the EU, establishing foundational processes and communications.
  • This is a hands-on role owning always-on campaigns across email, push, and in-app, driving customer engagement and retention.

Key responsibilities:

  • Build and execute CRM journeys from onboarding to retention, tailoring to EU markets.
  • Collaborate with cross-functional teams to translate data into actionable campaigns.
  • Establish scalable documentation and segmentation strategies for long-term growth.

What we’re looking for:

  • Native or fluent Spanish/Italian speaker with hands-on CRM experience in a new market.
  • Strong analytical skills and experience with CRM platforms like Braze.
  • Comfortable with ambiguity and able to build processes from scratch.

Monzo

Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and more. We are a fast-growing, diverse team with a collaborative culture focused on innovation and customer service.

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