Sr Tech Support Engineer MI -2

As the Technical Support Engineer, MI – II (Tier II), your primary responsibility involves providing remote technical support for FUJIFILM Healthcare Americas Corporation customers across our product lines. A key expectation is to be proficient in primary support for our Synapse products and adept at resolving more complex issues. You will work on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM. This role requires a firm grasp of time management and organizational skills. The ability to troubleshoot and resolve issues remotely, assess and clear monitor alarms, and provide timely responses to customers is essential. Collaboration with peers and Lead Team members is crucial in solving complex technical issues and developing innovative solutions. Maintaining an expert working knowledge of current medical imaging products and related technologies is also critical. The position requires the ability to answer and facilitate incoming customer calls, effectively communicate with customers, and document the interactions within a case. Working outside of normal business hours, overtime, holidays, and participation in an on-call rotation are required to cover the needs of the business. Some short notice overnight travel, based on the needs of the business, to work on customer systems may also be required; occasional (up to 10%) travel may be required based on business needs.