Patient Outreach Coordinator (Pharmacy Technician Cold Calls)

Job Purpose:

• Proactively grow the specialty pharmacy patient population by making outbound calls to eligible patients and enrolling them with Shields Partner Pharmacy.
• Educate patients on the services offered by the Shields Specialty Pharmacy Program and maintain confidentiality.

Job Duties:

• Communicate with patients over the phone to provide compelling reasons to use the Shields Partner Pharmacy program.
• Access patient EMR and review chart notes before outbound calls to ensure familiarity with their condition.
• Identify medications requiring special storage or handling and necessary supplies like sharps containers.

What You’ll Get:

• Medical, dental, and vision insurance starting day one, 401(k) with match, and 4 weeks PTO.
• Paid parental leave, short-term disability, and professional development opportunities.
• Access to employee resource groups and wellness programs.