Customer Success Manager Lead

Lead and manage the daily operations of a Customer Success team, ensuring strong performance and engagement. Coach and develop team members on Customer Success fundamentals, renewal mechanics, and account management best practices. Oversee renewal and expansion opportunities, supporting CSMs in driving growth and minimizing churn.

Manage customer escalations with a solutions-oriented approach, ensuring quick resolution and positive outcomes. Maintain forecasting accuracy, providing pipeline visibility and potential risk assessment.

Partner cross-functionally with Sales, Product, and Marketing to drive alignment on customer needs and outcomes.