Forward Deployed Engineer, Onboarding Services

Responsibilities:

• Serve as the primary point of contact for customers through onboarding and implementation, delivering on time against agreed milestones.
• Own delivery of Outreach's AI Agents from configuration and prompt engineering through adoption, demonstrating project management excellence.
• Document customer information for seamless handoffs and partner with Support, Product, and Engineering to capture feedback.

Qualifications:

• 3-5 years in professional services, consulting, or a customer-facing technical role, with experience configuring AI agents and prompt engineering.
• Proven track record building client relationships and delivering implementation excellence, with strong project management skills.
• Self-starter comfortable with ambiguity, able to break down complex problems and communicate credible at all levels.

Why You’ll Love It Here:

• Flexible time off and 401k, with generous medical, dental, and vision coverage for full-time employees and dependents.
• Parental leave program including a paid night nurse and gradual return to work, plus infertility/assisted reproductive services benefit.
• Employee referral bonuses, snacks, beverages, and diversity programs promoting inclusive employee resource groups.