Customer Success Consultant

The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. As a consultant, you will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities. You will manage an assigned portfolio of clients, advising them on best practices, building strong relationships, and managing escalations. You will analyze client usage data to make data-driven recommendations, collaborate with Sales to develop territory expansion plans, and identify expansion opportunities. You will also advocate for customers, pursue developments in the product portfolio, and represent Granicus at events. Granicus is committed to diversity and inclusion and does not have degree requirements for most roles.