Job Description
The Manager, Client Experience leads the UK's integrated client-facing operations, combining Technical Support and Client Success functions to deliver exceptional service throughout the client lifecycle. This role drives client satisfaction, retention, and growth by ensuring seamless resolution of technical issues while proactively managing relationships that maximize value realization from Intelerad's medical imaging solutions.
Key responsibilities include leading and developing a combined team of Technical Support Specialists and Client Success Managers, driving exceptional client experiences across the entire lifecycle, establishing and monitoring key performance indicators,and serving as an escalation point and trusted advisor for key UK client accounts. The manager will also prepare and present team performance metrics to senior leadership and analyze client data to identify trends, risks, and opportunities for improvement.
About Intelerad
Intelerad's medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown.