Customer Support Specialist – E-Commerce & Hardware

As a Customer Support Specialist, you’ll help customers troubleshoot product issues, manage returns and replacements, and keep support tickets on track. Your day-to-day includes: Responding to customer inquiries via HubSpot or Zendesk, managing part replacements, warranty requests, and shipping updates. You will also support return processes, including serial number checks and hardware issue documentation, communicate clearly and empathetically with customers, escalate complex customer support cases appropriately, log your actions clearly, and follow set workflows. In addition, supporting the customer's experience by working with product images or video attachments for support context while meeting a 24-hour first-response time and ensuring high-quality replies.