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Implementation Consulting:
- Engage early in sales to define requirements and scope implementations.
- Design and configure Kivo to meet regulated process needs (GxP, 21 CFR Part 11 / Annex 11).
Customer Success:
- Own account health for a portfolio of NA accounts as primary post-sale contact.
- Drive retention and growth by aligning success plans and advancing expansion opportunities.
Qualifications:
- 5-10+ years in customer success or implementation in life-sciences SaaS.
- Strong domain knowledge of pharmaceutical quality and regulated requirements.
Who You Are:
- Curious, systems-thinking, and customer-focused.
- Comfortable presenting to technical users and C-suite stakeholders.
Kivo
Kivo is a life-sciences SaaS platform specializing in quality management for pharmaceutical, biotech, and medtech organizations. It is a hyper-growth, fast-paced company focused on delivering customer success in regulated environments.