Lead complex client implementations, from customer use cases to success metrics and clinical workflows.
Train and educate customers on BioIntelliSense product offerings and value proposition.
Provide ongoing clinical support and post-implementation optimization while coordinating across teams.
BioIntelliSense is a healthcare technology company providing FDA-cleared wearable monitors, like the BioButton, and AI-driven analytics for early detection of patient decline. The company has a remote-first culture with a global team and offices in Colorado and California.
Own the full sales cycle for our largest, most complex new business opportunities.
Build strategic account plans for multi-threaded buying committees in life sciences.
Partner with marketing, BDR, and product to shape the enterprise go-to-market motion.
Qualio is an agentic quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote and distributed across North America, Europe and Australia.
Lead end-to-end onboarding for commercial sites, ensuring alignment with quality standards.
Coordinate with internal teams to ensure seamless transitions and monitor progress.
Conduct site assessments, provide training, and drive continuous improvement.
Orca Bio is a commercial-stage biotechnology company developing high-precision cell therapies to treat blood cancer and redefine the transplant process. It maintains a start-up culture of camaraderie, passion, and integrity, with a mission to make treatments accessible to all who need them.
Act as the primary technical point of contact for customers evaluating or migrating across compliance platforms.
Own technical discovery, deep-dive demos, and sandboxes for prospects and customers.
Translate technical capabilities into business value and partner with Customer Success to ensure smooth migrations.
Compliancy Group is the platform for healthcare compliance programs, consolidating every element into one connected system. They are a growing company with a collaborative, low-ego culture focused on protecting patients and providers.
Own the full customer implementation journey from signed agreement to go-live.
Configure integrations like Shopify and Klaviyo and build scalable onboarding playbooks.
Lead customer relationships and handle escalations while collaborating with Sales and Engineering.
The partner company is an AI-native platform that helps brands optimize customer journeys through integrations like Shopify and Klaviyo. It is a fast-growing, remote-first startup with a founding team and a culture of autonomy and AI-driven processes.
Own the end-to-end agent architecture and quality for complex multi-brand, multi-region enterprise deployments.
Act as trusted technical advisor to senior stakeholders, driving adoption and technical expansion from pilot to production.
Develop prescriptive playbooks and mentor other architects to scale best practices across the organization.
Netomi is the leading agentic AI platform for enterprise customer experience, enabling agentic automation for global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, the company focuses on delivering scalable AI solutions that improve customer experiences.
Owns end-to-end solutioning, from discovery through delivery, as the enterprise-wide 'connective tissue' for client projects.
Partners with Sales, Product, and Delivery to align client objectives with platform capabilities and manage scope and cost.
Acts as loyalty and platform SME, creating BRDs, SCDs, demos, and proposals to establish technical credibility.
Kobie is a leader in loyalty, helping brands build lasting emotional connections with their consumers. Named a Top Workplace in the USA and Top Remote Workplace, Kobie has a collaborative, growth-focused culture where everyone is a leader.
Become an expert in the RainFocus platform and train client admins on tools and processes.
Work with clients to identify business requirements, facilitate design workshops, and configure solutions.
Document requirements, communicate risks to project managers, and lead client solution calls.
RainFocus provides an event management platform for Fortune 500 companies to execute in-person, virtual, and hybrid events. The company is rapidly growing, well-funded, and offers a challenging, fun, and exciting culture.
Drive new business and expand existing accounts in Risk Adjustment and Quality healthcare SaaS/BPaaS solutions.
Manage key client relationships and anticipate customer needs to exceed service expectations.
Collaborate cross-functionally with Marketing, Product, and Customer Success to ensure seamless onboarding.
HealthEdge provides AI-powered operational infrastructure for health insurance companies to gain a financial edge. The company is experiencing strong market growth and invests in its people, fostering a culture of innovation in healthcare technology.
Define Sprinto's Professional Services portfolio and build a scalable delivery function.
Lead audit delivery partnerships and ensure independence and quality standards.
Work closely with Product to convert customer and auditor feedback into product improvements.
Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we have raised $31.8M in funding and are trusted by over 4,000 organizations across 75 countries.
Design and execute scaled customer success initiatives that drive onboarding efficiency, adoption, and growth.
Balance 1:many customer programs with strategic engagements, building webinars and office hours.
Manage a large portfolio of scaled and mid-market customers through the full lifecycle, from onboarding to expansion.
Great Question is an all-in-one AI customer research platform that enables teams to recruit participants, run research, and share insights. Backed by world-class investors and trusted by companies like Gusto, Experian, Canva, and Brex, our remote-first culture is built on high trust, high agency, and high emotional intelligence.
Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion
Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption
Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities
Scribe provides a Specialized Intelligence platform that captures how work happens and turns it into a living asset for teams and AI agents. Founded in 2019, the company has grown to 7 million users across 600,000 businesses, is valued at over $1 billion, and has been named a LinkedIn Top Startup.
Own Customer Success and Support end-to-end: team structure, staffing, and comp plans.
Design customer-tiering and coverage models to scale 2,100+ accounts.
Partner with Sales, Product, and Engineering to drive retention and expansion.
GC AI is the legal intelligence platform built for in-house legal teams and companies. With 2,100+ customers, an 80 NPS, and a culture of ownership and customer obsession, the company is scaling rapidly.
Own customer implementations from kickoff to successful launch.
Learn each customer's business and configure Distill around their goals.
Guide customers through onboarding, training, and adoption to drive value.
Distill provides an AI-powered platform that sends personalized outreach on behalf of founders and executives, turning cold emails into conversations. Backed by top-tier VCs, the remote-first team is small but growing, with a culture of autonomy and trust.
Ensure the Enrollment Team delivers high-quality, compassionate interactions with prospective members through call audits and evaluation reviews.
Lead calibration sessions and identify trends, opportunities, and improvements for QA rubrics and processes.
Use data and AI technology to surface insights, optimize quality platforms, and advance strategic quality initiatives.
Thyme Care is a market-leading value-based oncology care enabler that partners with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for people with cancer. They are a tech-native organization with a culture centered on human connection, innovation, and continuous improvement, serving thousands of patients across the country.
Serves as the primary Quality administrator for Veeva QualityOne and supports audits, training, and audit readiness.
Grüns makes comprehensive nutrition gummies from 60 whole-food ingredients, designed to be simple and convenient. The company operates as a fully remote, high-trust team that values ownership, high standards, and wellness.
Own implementations end-to-end, managing clients from Sales handoff through go-live, including project plans and launch readiness.
Manage technical setup including SFTP access, claims file validation, and partner with Engineering on advanced troubleshooting.
Lead client communications and coordinate internal partners to drive successful, on-time implementations.
Pivotal Health is a technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. We are a collaborative, low-ego startup building AI-driven solutions to simplify reimbursement workflows.
Lead the EMEA Customer Success Management and Architecture and Customer Success Engineering organizations to drive customer adoption, outcomes, and platform value.
Set the regional customer-success strategy, define engagement models, and ensure operational excellence across forecasting, customer health, and performance reviews.
Build and develop an exceptional team, partner with Sales, Product, and other functions to deliver consistent customer experiences and measurable business outcomes.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity, improve operational efficiency, and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, all-remote culture driven by values, continuous knowledge exchange, and AI integration.
Drive customer onboarding, training, and adoption for SaaS platforms Kanga and Education Modified.
Act as a strategic advisor to develop success plans and KPIs that maximize platform effectiveness and retention.
Partner with Implementation, Sales, and Analytics to measure customer health and ensure measurable outcomes.
Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With over 2,000 clinicians and 8 million sessions delivered, Presence is a remote-first company that values collaboration, cameras-on engagement, and meaningful connections.
Own end-to-end build of Gainsight CSP playbooks from requirements gathering through configuration, testing, and launch.
Design and maintain human handoff alerting logic in partnership with RevOps, ensuring the right signals route to the right owners.
Establish and enforce build quality standards and monitor live playbooks for breakage or logic drift.
AlphaSense is a market intelligence and search platform built on proven AI that helps sophisticated companies remove uncertainty from decision-making. With over 2,000 employees and 6,000 enterprise customers including a majority of the S&P 500, AlphaSense fosters a collaborative and innovative culture.