Director, Professional Services & Audit Delivery Partnerships

Build Professional Services:

• Convert customer needs into clearly defined offerings, scopes of work, delivery plans, and pricing.
• Establish when Professional Services should be introduced into an account and how to maintain commercial viability.
• Develop the team structure, capability plan, and quality standards needed to scale the function.

Lead Delivery Quality:

• Ensure services are delivered consistently, responsibly, and within agreed scope.
• Establish quality reviews, escalation mechanisms, delivery metrics, and customer feedback loops.
• Protect the integrity and authenticity of compliance evidence produced during engagements.

Lead Audit Delivery Partnerships:

• Define the strategy and operating model for Sprinto's audit and assurance partner ecosystem.
• Maintain safeguards around auditor independence, conflicts of interest, and customer choice.
• Build senior relationships with audit firms while preserving the independence of their professional judgment.

Improve the Product and Customer Journey:

• Work closely with Product to convert recurring delivery, customer, and auditor feedback into product improvements.
• Identify where customers struggle with controls, evidence, integrations, workflows, or audit preparation.
• Partner with Sales and Customer Success to set realistic expectations and enable teams to explain offerings accurately.