Product Support Engineer: EMEA (Remote)

Responsibilities:

• Monitor operational pager alerts in an efficient and timely manner.
• Improve customer self service through better processes and documentation.
• Liaise with technical peers for resolution of escalated cases.

Qualifications:

• Strong customer-focus, interpersonal and communication skills.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.
• Balancing daily workload and multi-tasker who can effectively prioritize work.

Technologies:

• A variety of languages including Python, Java, Elixir, Scala, Go, Angular, and React.
• Open-source technologies like Cassandra, Spark, and ElasticSearch.
• Industry-standard build tooling, including Docker, Consul, Jenkins, Ansible, Github and Kubernetes.