IT Support Analyst

IT Support Analysts at Huge provide first-line support to our users to ensure issues are routed, responded to and resolved in a timely manner. Working in a primarily creative based, Mac OS environment both remotely and on site, they deploy Mac and Windows systems, troubleshoot mobile devices, assist with meeting/town hall setups and occasionally assist with office infrastructure maintenance. This position requires travel to your local office. You are a bright, motivated individual who would like to grow their IT skill set in a fast-paced environment. You are an outgoing communicator by nature, willing to take on anything, ask questions and give feedback along the way. You have worked in a service & support organization and understand the user comes first. You can follow policy, take direction and manage competing priorities with a positive attitude. What you'll be doing. Provision and deploy Mac and Windows systems for end users Perform research and collaboration with other IT staff to resolve issues Troubleshoot and resolve software issues (Adobe Suite, Figma, Box, Slack, Google Apps, MS Office etc.) Occasionally assist with Windows based issues Basic smartphone support (iOS, Android) Provide remote support using various tools (Team Viewer) Manage users, groups and distribution lists Resolve end user network issues (File shares, DNS, VPN. printers, etc.) Manage IT inventory Conduct weekly IT new hire orientations Assist with local meeting room setup and maintenance Occasional after-hours and travel availability