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Responsibilities:
- Manage customer tickets, answer questions, and address basic bug reports.
- Execute operational tasks, maintain documentation, and track SLAs for customer satisfaction.
Required Skills:
- Degree in Computer Science, IT, or a related technical field.
- Understanding of HTML, CSS, and databases, with curiosity for APIs and JSON.
- Fluent in Greek and English with excellent written and verbal communication.
Work Arrangement:
- Fully remote work-from-anywhere scheme with flexible hours.
- Participate in a rotating shift schedule to support customers in different time zones.
Infiterra
Infiterra simplifies subscription service delivery to help IT distributors, MSPs, and telcos succeed in the subscription economy with an automation platform. It is a tech-driven, globally recognized company with a friendly team and an international mindset.