Client Service Representative

Key Responsibilities:

• Act, along with team members, as a primary point of contact for clients, addressing inquiries via phone, email and portal requests
• Troubleshoot issues, provide solutions, and escalate complex issues to team manager
• Build and maintain strong client relationships, proactively identify opportunities to enhance client experience

Qualifications:

• Proficiency in email etiquette
• Proficiency with Microsoft Office & Adobe Acrobat
• Knowledge of basic Microsoft Teams functions

Compensation:

• An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.
• The range listed is just one component of the total compensation package for employees.