Client Experience Agent (CST/MST)

[solidcore]

Remote regions

US

Salary range

$42,000–$49,000/yr

Benefits

Unlimited PTO

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Responsibilities:

  • Manage a high volume of inbound client communications across multiple channels, including phone calls, live chat, email, and social media platforms
  • Document all client interactions thoroughly in our CX platform to ensure seamless follow-up and support
  • Reconcile client grievances immediately in alignment with company processes and standards

Requirements:

  • Excellent phone etiquette and ability to maintain a professional, friendly tone
  • Strong interpersonal skills and a client-first attitude
  • Growth mindset, with openness and willingness to support process and policy changes

Who You Are:

  • Strong communication skills; proficient in voice, written, and face-to-face client interactions
  • A client advocate who prioritizes the client's experience in all interactions
  • Agile, quick-thinking multi-tasker who can pivot quickly between phone calls, chats, and other tasks while adapting to rapidly shifting expectations and client goals

[solidcore]

[solidcore] is a fitness company. They are looking for a empathetic, strategic, and mission-driven team member to join their CX Operations team.

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