Client Experience Agent (CST/MST)

Responsibilities:

• Manage a high volume of inbound client communications across multiple channels, including phone calls, live chat, email, and social media platforms
• Document all client interactions thoroughly in our CX platform to ensure seamless follow-up and support
• Reconcile client grievances immediately in alignment with company processes and standards

Requirements:

• Excellent phone etiquette and ability to maintain a professional, friendly tone
• Strong interpersonal skills and a client-first attitude
• Growth mindset, with openness and willingness to support process and policy changes

Who You Are:

• Strong communication skills; proficient in voice, written, and face-to-face client interactions
• A client advocate who prioritizes the client's experience in all interactions
• Agile, quick-thinking multi-tasker who can pivot quickly between phone calls, chats, and other tasks while adapting to rapidly shifting expectations and client goals