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Global

  • Handle customer support tickets end-to-end, including how-tos, product questions, and basic bug reports.
  • Investigate, reproduce, and validate reported issues and escalate complex cases to the right teams.
  • Carry out routine operational tasks like data imports, catalog updates, and onboarding configurations.

Customer Support Troubleshooting HTML/CSS APIs Databases

20 jobs similar to Customer Support Engineer

Jobs ranked by similarity.

Europe 6w PTO

  • Support the continuous optimization of pricing strategies.
  • Monitor and analyze KPIs, identifying patterns and proposing data-driven improvement ideas.
  • Collaborate closely with Country Management, Category Management, BI and Data Science.

Redcare Pharmacy is Europe’s No.1 e-pharmacy, powered by passionate teams and cutting-edge innovation. They strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to their vision “Until every human has their health”.

US

  • Design, build, and scale the entire people function.
  • Build a recruiting engine that consistently delivers high-quality veterinarians, specialists, and leaders.
  • Build leadership capability across Hospital Administrators, Practice Managers, and Department Leaders.

EVG Specialty Network is a high-growth, multi-site specialty and emergency veterinary organization building a differentiated platform focused on clinical excellence. They have strong hospital leadership, and scalable infrastructure to support long-term growth and are rapidly expanding.

US

  • Act as a primary contact for clients, addressing inquiries via phone and email.
  • Troubleshoot issues, provide solutions, and escalate complex issues to the team manager.
  • Build and maintain strong client relationships, proactively identifying opportunities to enhance client experience.

Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, they can provide strategic advantages to their clients by offering legal support services at every stage of their legal proceedings.

$90,000–$110,000/yr
US

  • Screen and vet inbound candidates via phone and video.
  • Run outbound sourcing campaigns as needed for searches.
  • Manage the candidate pipeline in Greenhouse.

Sitreps Talent is the largest community of veterans in business in the United States and a boutique recruiting firm specializing in "Business Operators". Since 2019, they've built a platform reaching nearly 200,000 followers and subscribers and maintain a resume database of 5,000+ veterans.

Europe

  • Design, develop, and maintain scalable, robust backend features and APIs using modern frameworks.
  • Ensure high performance and reliability across our distributed systems.
  • Contribute to systems powering authentication, billing, AI tooling, observability, connectors, and developer experience.

Mistral AI democratizes AI through high-performance, optimized, open-source and cutting-edge models, products, and solutions, with a comprehensive AI platform designed to meet enterprise needs. They are a dynamic and collaborative team passionate about AI, with a diverse workforce thriving in competitive environments and committed to driving innovation; their teams are distributed between France, USA, UK, Germany, and Singapore.

LATAM

  • Support business teams across North America, EMEA, APAC, and Japan, focusing on the new economy industry.
  • Develop and implement scenario-based industry solutions, identifying product entry points in various sectors.
  • Advise customers on architectures and strategies to optimize TiDB usage through tooling and user journeys.

TiDB is a global player in the database market, offering TiDB Database and Database as a Service. They are known for their open-source roots, innovative products, and inclusive culture, drawing passionate people to the company.

$190,800–$267,100/yr
US

  • Own and shape the architecture of Reddit’s Android Mobile App.
  • Improve Android developer experience by designing tools, workflows, and CI integrations.
  • Build and evolve Android client health and observability foundations.

Reddit is a community-driven platform built on shared interests and open conversations. It hosts over 100,000 active communities and sees approximately 121 million daily active unique visitors, making it one of the internet’s largest sources of information.

Europe Unlimited PTO

  • Lead the planning, execution, and delivery of high-priority, cross-functional programs across GitLab's engineering organization.
  • Operate at the portfolio level to identify dependencies, track progress, manage risk, and help teams deliver against defined objectives, milestones, and measurable outcomes over multiple quarters.
  • Partner directly with Engineering Directors, Vice Presidents, Product leadership, and technical leaders to align on priorities, program goals, trade-offs, and execution plans.

GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With over 50 million registered users, they foster a high-performance culture driven by values and continuous knowledge exchange.

US

  • Publish all video categories including highlights and press conferences by creating thumbnails, crafting titles and descriptions, and tagging videos across digital platforms using a CMS.
  • Upload videos to Google OneBox through Vita, which involves formatting URLs, titling, selecting thumbnails, and ensuring successful publishing.
  • Track video upload progress using Google Sheets and work in a virtual team environment using communication tools like Slack during assigned shifts, including nights and weekends.

The USTA National Tennis Center Inc. operates the US Open Tennis Championships, one of the world's highest-attended annual sporting events. The organization runs a large-scale, fast-paced pop-culture event with a dedicated team, welcoming passionate individuals from diverse backgrounds to create a spectacular experience.

US

  • Perform data entry tasks by accurately and efficiently inputting and ingesting information into Brightwheel’s product
  • Follow detailed Standard Operating Procedures (SOPs) and instructions with full compliance
  • Maintain clear records of orders and tasks completed

Brightwheel is a platform in early education, trusted by millions of educators and families every day. The company is the largest and fastest growing in early ed, backed by top investors. They have a passionate, talented, and customer-focused team.

US

  • Localize, translate, and adapt content across multimedia, legal, technical, and marketing categories, following style guides.
  • Create original copies for multimedia products including music, TV, apps, and gaming platforms, while performing linguistic reviews and quality assurance.
  • Conduct market research, transcribe spoken content, and collaborate with global teams to align terminology and ensure culturally appropriate content.

Welocalize provides AI-enabled multilingual content solutions for enterprises to operate and scale globally, supporting over 300 languages. The company combines AI, automation, and human expertise within a secure platform and operates worldwide with ISO-certified processes.

Installer

Sev1Tech
US

  • Provides technical guidance and information to meet requirements.
  • Performs installation, operations, test, preventive maintenance, troubleshooting.
  • Plans and performs installation, test, troubleshooting, and repair for communications equipment.

Sev1Tech, an ERT Company, provides IT, engineering, and program management solutions delivery to critical missions across Federal and Commercial Clients. With its acquisition by ERT, Sev1Tech expanded its ability to offer secure, mission-aligned digital solutions.

US Unlimited PTO

  • Build and ship high-quality, scalable software across our core platform.
  • Improve the tools, build systems, and CI/CD pipelines the rest of engineering relies on.
  • Create internal APIs, libraries, and frameworks that make it easier for teams to ship reliable, intelligent systems.

PushPress is an AI-powered gym management platform built for boutique fitness, transforming how fitness owners operate and how the global fitness industry connects. They are a Series B company backed by Altos Ventures, StepStone, and Mucker Capital, with a global team of builders and fitness fanatics.

$110,000–$130,000/yr
US

  • Own the full implementation lifecycle for assigned US accounts.
  • Partner with clinical stakeholders to define screening workflows.
  • Develop and deliver training programs for clinical staff.

Aegis Ventures partners with entrepreneurs and industry leaders to launch and scale transformative companies in digital health and artificial intelligence. Our platform brings together market-shaping ideas, growth capital, and ambitious individuals to solve major societal problems.

Global

  • Lead the design and development of high‑impact learning content using advanced instructional design principles and adult learning theory to drive knowledge transfer and skill application
  • Design and shape learning solutions across multiple formats, including microlearning, eLearning, virtual instructor‑led training (vILT), videos, job aids, learning guides, and blended learning journeys
  • Create and review learner‑centric scripts, storyboards, ensuring clarity, consistency, and alignment with learning objectives

NIQ is a consumer intelligence company delivering the most complete understanding of consumer buying behavior. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach and operations in 100+ markets.

Colombia

  • Meet with clients to understand project goals and requirements for technology implementation.
  • Schedule weekly project status calls and share detailed project plans with deliverables and deadlines.
  • Run workshop sessions including journey mapping within online whiteboard tools and transfer outputs into process flow templates.

HelloKindred specializes in staffing marketing, creative, and technology roles, offering a range of talent solutions that can be delivered on-site, remotely, or hybrid. Their vision is to make work accessible and people’s lives better by disrupting traditional employment barriers.

Turkey

  • Lead the strategy and architecture for a scalable AI platform that integrates model orchestration, tool integration, and real-time decision systems.
  • Design, develop, and maintain the platform with full ownership from ideation to deployment, ensuring reliability, observability, and security.
  • Mentor engineers and collaborate across teams to evangelize AI best practices and drive the integration of AI throughout the product development lifecycle.

JumpCloud is an AI-powered unified IT management platform designed to secure the modern workforce by consolidating identity, device, and access management. The company is remote-first with teams in over 15 countries, fostering a culture that values building connections, out-of-the-box thinking, and passionate collaboration on challenging technical problems.

EMEA

  • Support and grow client relationships as a key point of contact for OTC spot trading.
  • Drive trading flow by sourcing, quoting, and executing client trades while managing the end-to-end trade lifecycle.
  • Partner with internal teams and assist across adjacent desks to ensure seamless execution and broaden product exposure.

Kraken is a mission-focused cryptocurrency exchange building premium crypto products for traders and institutions. The company is fully remote with employees in over 70 countries, operating with a crypto-ethos and a commitment to security and education.

$188,190–$260,500/yr
US

  • Lead the end-to-end strategy and execution for the management of our travel management function.
  • Vision and roadmap setting for the travel management products and team strategy.
  • Work with cross functional design and engineering leaders to create the overarching strategy on the team.

Engine is transforming business travel into something personalized, rewarding, and simple with a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place. They are a cash flow positive company with rapid growth, with over 20,000 companies relying on their services.

US

  • Interact with prospective dentists at various events.
  • Be the main point of contact, providing a customized experience to each dental candidate.
  • Travel up to 40% seasonally to offices primarily in Oklahoma, Arkansas, Kansas, Nebraska, Missouri, and Texas, with plans to expand.

Lumio Dental aims to light the way in the dental industry. They have a caring and fun company culture.