Job Description
This role entails leading a team of Technical Support Engineers in the Americas, providing coaching, conducting performance reviews, and managing team operations. Responsibilities include fostering a customer-centric approach, acting as an escalation point, monitoring survey feedback, identifying support trends, and contributing to OKR design. The ideal candidate should possess a Bachelor’s Degree or College Diploma in a technology-related program, 5+ years in customer-facing support, and 3+ years in a leadership role, alongside excellent communication and organizational skills.
About Magnet Forensics
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT.