Client Success Agent

Responsibilities:

• Respond to and manage inbound client and recipient support tickets with high professionalism and strong written communication.
• Troubleshoot issues, provide clear solutions, escalate when necessary, and maintain high responsiveness until resolution.
• Lead brief calls with clients to address questions, resolve issues, and act as a trusted point of contact for assigned accounts.

Requirements:

• At least 2 years of experience in customer support, customer success, or account management, with comfort in leading client calls.
• Strong written and verbal communication skills, a problem-solving mindset, and ability to manage multiple priorities simultaneously.
• Engaging, customer-first personality, ability to stay calm under pressure, and experience working remotely in a fast-paced environment.

Availability & Expectations:

• Willingness to support peak business periods in November and December, with no vacation permitted except for federal holidays.
• Availability during standard business hours with flexibility as needed, adapting to changing priorities and ensuring strong follow-up and ownership.