Senior Microsoft 365 Engineer

Key Responsibilities:

• Provide technical support for Microsoft workloads, including remote diagnosis, debugging, and remediation of complex issues, and own incidents end-to-end from triage to resolution.
• Conduct supportability reviews for major Microsoft migrations and deployments, providing design and configuration recommendations, and participate in planning and supporting customer change windows.

Required Skills & Experience:

• Deep, hands-on experience with Microsoft 365, Azure IaaS/PaaS, Windows Server, SQL Server, and System Center, along with strong troubleshooting skills across OS and networking layers.
• 8+ years in a Microsoft-focused support or consulting role in enterprise environments with 24x7 support expectations and background in incident and problem management.

Why AHEAD:

• The company values diversity and growth, offering top-notch technologies and cross-department training, with USA employment benefits including medical, dental, vision insurance, 401(k), and paid time off.
• AHEAD uses AI tools in the hiring process but ensures final decisions are made by humans, and candidates can opt-out of AI analysis without penalty, with details available in the Candidate Privacy Notice.