Job Description
The Product Support Specialist responds to product inquiries via Zendesk tickets, live chat sessions, and phone calls. This role requires interpersonal skills, positivity, and technical product/service knowledge to effectively address Pet Clinic/Hospital and mobile app user concerns. The specialist will handle the full ticket lifecycle, investigate and resolve tickets, and communicate the action items and resolution to end-users. They will also be the customers’ biggest advocate internally, influencing product changes and ensuring resolution of bug fixes. This position requires 1-2 years of professional experience in a technical support or client services role, troubleshooting SaaS-based applications, iOS and Android mobile apps. Additional skills include strong communication, prioritization, and problem-solving abilities.
About PetDesk
Petvisor operates through two main divisions: PetDesk in North America and Vetstoria in EMEA and APAC and is dedicated to transforming the pet care industry.