Sr. Manager, Strategic Customer Elevate - Customer Advocate (Global)

The Global Strategic Customer Engagements (Elevate) team drives high-impact global strategies that support ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale. The team works cross-functionally with senior leaders across the business and offers a supportive, fast-paced learning environment to thrive in. We are seeking a Customer Advocate to serve as a trusted partner in executive and customer engagement. This role will drive customer engagement, strengthen relationships, and act as an extension — and, over time, a proxy — for our GVP, Strategic Customer Engagements in customer settings. You will curate and optimize engagement strategies, harness AI-enabled insights, and ensure flawless execution that advances ServiceNow’s most important customer partnerships. The role involves driving customer engagement strategy, orchestrating end-to-end engagements, deepening executive relationships, scaling and innovating Elevate engagement, serving as a strategic thought partner, and continuously improving engagement models.