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CX Transformation & Technologies:
- Recognized as an external and internal thought leader.
- Knowledge of CX transformation, Process Automation, Digital Transformation, and Omnichannel technologies.
- Experience with Conversational AI platforms highly desired.
Responsibilities:
- Design and development of our products and features.
- Unit testing and code reviews.
- Resolving defects encountered during the QA cycle.
Required Skills:
- Experience with enterprise level CCaaS architecture for complex business needs.
- Understanding of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies.
- Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations
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TTEC Digital pioneers engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world.