Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments
Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation
Lead the end-to-end architecture and design of Genesys Cloud CX solutions.
Translate business requirements into scalable, secure, and high-performing technical designs.
Guide and mentor engineering teams, ensuring best practices and architectural standards are followed.
Miratech helps visionaries change the world through IT services and consulting, uniting enterprise and start-up innovation. As a values-driven company with a culture of Relentless Performance, they retain nearly 1000 full-time professionals across 5 continents and over 25 countries, experiencing annual growth exceeding 25%.
Design and implement advanced Genesys Cloud WFM configurations, including forecasting, scheduling logic, and real-time adherence with a focus on scalability and automation
Develop and maintain custom integrations using Genesys Cloud APIs, web services, and external systems (e.g., HRIS, BI tools, ticketing systems)
Build automation solutions for WFM processes (e.g., schedule optimization, reporting pipelines, data synchronization)
Miratech helps visionaries change the world and is a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25% with a values-driven organization and a culture of Relentless Performance.
Serve as the primary technical point of contact for enterprise customers onboarding and beyond.
Translate business requirements into technical solutions, working closely with Customer Success and Account Managers.
Build, configure, and test integrations between Mavenoid and external systems–such as CRMs, CCaaS platforms, CMSs, and e-commerce systems.
Mavenoid is the Intelligent Support Platform for products and devices. Their technology delivers customer support with troubleshooting and personalized remote support to reduce costs. They are in an exciting growth phase as a remote-first company with team members across Sweden, the UK, and the US.
Utilize logical problem-solving to find creative solutions to problems with Genesys Cloud CX.
Work with SIP, WebRTC, VoIP, PCap analysis, troubleshooting call quality, media gateways, and SBC devices.
Work with stakeholders and other technical teams to collect business and technical requirements to design/deliver enterprise-level solutions using Genesys architect and Genesys Scripter.
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), it subservices over 1.8 million loans in 50 states.
Coordinate release planning, development, testing, and releases.
Provide routing design and implementation for contact center technology.
Cooperate with the Architecture team to design, develop, and deploy APIs.
Miratech helps visionaries change the world by bringing together enterprise and start-up innovation. They are a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises, with nearly 1000 full-time professionals.
Perform the design, implementation, migration, and ongoing management of the company’s Cisco Unified Communications and Webex Calling environment.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals and their annual growth rate exceeds 25%.
Design and prototype enterprise-grade, AI-driven customer experience demo solutions.
Apply deep knowledge of enterprise contact center ecosystems.
Lead rigorous technical discovery sessions across multi-layered enterprise organizations.
Quiq is an equal opportunity employer that values inclusivity and support. They are committed to creating a welcoming and connected work environment for all employees, emphasizing the importance of diversity and equal opportunities in their hiring practices.
Serve as the subject matter expert for RingCentral, Twilio, SMS Magic, emerging Microsoft Teams telephony capabilities, and NICE call recording systems.
Build, maintain, and optimize API integrations between RingCentral, NICE, and other business systems.
Collaborate closely with Sales, Customer Service, and other business units to understand communication needs and design effective solutions.
BHG Financial provides leading-edge financial solutions to accomplished professionals, small businesses, and institutions. They have firmly established its legacy as a leader in the financial services space with a commitment to the success of their customers, data, analytics, and proprietary modeling.
Conduct workshops to understand customer needs and translate them into detailed design specifications.
Configure the Quiq platform, including setting up messaging channels, routing rules, and integrations.
Provide guidance to customers on optimizing the Quiq platform for maximum impact.
Quiq is an equal opportunity employer that provides messaging platforms. They foster a welcoming and supportive culture where individuals feel connected and valued at work.
Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms.
Collaborate with developers, architects, and platform owners to establish logging standards.
Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain nearly 1000 full-time professionals with an annual growth rate exceeding 25%.
Define and execute the vision for unified telephony across Office Phone and CCaaS, aligned with business goals and customer needs
Lead development of core capabilities, including SIP-based calling, IP PBX, extension dialing, call transfers (warm/cold), voicemail, and presence
Partner with engineering on Telephony architecture, call routing, carrier integrations, and scalability
Eltropy aims to transform financial service accessibility. The company's digital communications platform helps community financial institutions enhance operations, engagement, and productivity.