Coordinate release planning, development, testing, and releases.
Provide routing design and implementation for contact center technology.
Cooperate with the Architecture team to design, develop, and deploy APIs.
Miratech helps visionaries change the world by bringing together enterprise and start-up innovation. They are a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises, with nearly 1000 full-time professionals.
Monitor Production and Enterprise Infrastructure and react to alarms according to documented SLAs
Work with Engineering and Customer Support teams to remediate alarms and incidents
Continually strive to improve the environment through optimization and automation
RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams, enabling faster, smarter, and more accurate emergency response. The company is in an exciting phase of growth and is a mission-driven, ambitious, and inclusive team.
Provide day-to-day support, administration, and monitoring of clients’ AWS cloud infrastructure.
Participate in weekly status calls with clients to review open issues, planned changes, and improvement recommendations.
Assist in designing and developing automation solutions for monitoring, scaling, and managing cloud workloads.
AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation and analytics, and software delivery, helping enterprises deliver on the promise of digital transformation. They prioritize creating a culture of belonging where all perspectives and voices are represented, valued, respected, and heard.
Support monitoring and analysis of cloud security events, logs, and alerts.
Assist with configuration, operation, and maintenance of security monitoring and reporting tools.
Support development and maintenance of security dashboards and recurring reports.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted, highly differentiated solutions and technologies to protect the nation and allies.
Respond to and triage technical support tickets, ensuring timely resolution based on priority and impact.
Collaborate with Ops, Tech, and Product teams to understand and diagnose technical or system-related issues.
Build tools, scripts, or bots to automate repetitive support tasks and improve debugging efficiency.
32Co is disrupting the healthcare space by using technology to help clinicians deliver the latest innovations and improve the standard of care. They are an award-winning, Tier 1 VC backed Health Technology product solving multi-billion dollar problems, with backing from the people behind Revolut, City Mapper and Depop.
Design and implement resilient, secure, and scalable cloud environments to support client platforms in production.
Drive production readiness and operations: monitoring and alerting, incident support, runbooks, capacity planning, reliability improvements, and release readiness.
Build and maintain CI/CD workflows and reconfigure/enhance an existing proprietary pipeline using Argo.
Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers. The company helps its clients modernize, capitalize on emerging trends, and evolve their business for the coming decades by remaining tech-agnostic and human-centered.
Monitor applications and systems to ensure smooth operations, responding quickly to alerts and anomalies.
Triage, document, and prioritize alerts and tickets with urgency and attention to detail.
Resolve common server, application, or connectivity issues, and escalate complex problems to appropriate teams.
VERSANT is a leading force in news, sports and entertainment; it is home to iconic and trusted brands that inspire, inform, and delight audiences. The company is publicly traded and brings together powerhouse cable networks with dynamic digital and direct-to-consumer brands.
Own the technical relationship for a portfolio of monitoring company customers, acting as their trusted advisor and escalation point
Partner with customers to design, launch, and optimize call flows, including telephony routing, failover strategies, and integration patterns
Proactively monitor system performance, identify risks, and drive improvements to reliability, latency, and call success rates
RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. They are in an exciting phase of growth, welcoming new members from across the globe to their mission-driven, ambitious, and inclusive team.
Receiving & processing requests per alerts & calls, within the defined SLA.
Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
Timely reaction to calls alerts Following support procedures and participation in procedures improvement
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25% with a culture of Relentless Performance.
Resolve technical issues across infrastructure, deployments, databases, caching, and web performance.
Manage support tickets via Zendesk, with occasional live chat or voice support where needed.
Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours.
Upsun is a cloud application platform designed for hybrid teams, where AI agents and humans collaborate to solve complex problems, allowing developers, DevOps engineers, and platform teams to build, ship, and scale confidently. They are a remote, global workforce committed to open source and an open, welcoming environment.
Design and implement advanced Genesys Cloud WFM configurations, including forecasting, scheduling logic, and real-time adherence with a focus on scalability and automation
Develop and maintain custom integrations using Genesys Cloud APIs, web services, and external systems (e.g., HRIS, BI tools, ticketing systems)
Build automation solutions for WFM processes (e.g., schedule optimization, reporting pipelines, data synchronization)
Miratech helps visionaries change the world and is a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25% with a values-driven organization and a culture of Relentless Performance.
Provide production support on a shift according to the team on-call roster.
Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support.
Continuously monitor the health and performance of our services, systems, and infrastructure.
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.
Triage and manage tickets, ensuring all issues are logged, tracked, and resolved in a timely manner.
Collaborate with external partners to assist in incident resolution and communicate effectively on task progress.
Provide technical support and assistance to users, resolving issues related to member experience and the application, while delivering a high level of customer satisfaction.
One Pass is redefining how people engage with health, wellness, and everyday living through their engagement and loyalty platform. They empower millions of members to live healthier and more connected lives, scaling rapidly with a culture of innovation and collaboration.
Execute expert-level real-time monitoring and incident dispositioning for critical client applications.
Correlate complex data across metrics, traces, and logs to perform deep-dive root cause analysis.
Lead the triage of complex alerting environments to filter noise and ensure that high-priority incidents are managed.
Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. They enable organizations to accelerate innovation, enhance security, and optimize operational agility as a Microsoft Partner.
5+ years in IT infrastructure management, with recent experience in AI support and engineering.
ConnectWise is a community-driven software company dedicated to the success of technology solution providers. Their suite helps over 45,000 of their partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology. ConnectWise is powered by their connections, colleagues, and community, and they accept all kinds of people valuing each colleague's unique contributions and perspectives.
Improve and maintain CI/CD, deployment workflows, and environment management across backend, web, and internal services.
Build, maintain and scale infrastructure across AWS and container based services.
Improve monitoring, alerting, logging, dashboards, tracing, and runbooks.
Newton aims to change how Canadians trade crypto and make financial freedom achievable for everyone by providing tools and knowledge. They foster a dynamic and collaborative remote team across Canada that values continuous improvement and creativity.
Cooperate closely with other Platform and Engineering teams on strategic initiatives
Improve, automate and grow SmartRecruiters cloud platform
Respond to client threats and remediate issues
SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. An SAP company, they deliver an AI-powered hiring platform that automates and optimizes the entire talent acquisition process. They are a values-driven tech company with strong financial backing and a bold vision.
Implementing the improvements to the reliability, fault tolerance, scalability, and performance of our infrastructure
Managing incidents using your technical know-how to involve the appropriate teams and automate away manual practices
Improving observability across our systems (metrics, logs, tracing) to reduce time to detection and resolution
Newton is changing how Canadians trade crypto with the goal to make financial freedom achievable for everyone by giving their customers the tools and knowledge needed to navigate the crypto world. They are a remote team spread across Canada that values pushing boundaries and getting things done.