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Responsibilities:
- Design proactive monitoring for AWS Amazon Connect CCaaS platforms.
- Collaborate with developers to establish logging standards.
- Troubleshoot production incidents and perform root cause analysis.
Qualifications:
- 4+ years in CCaaS environments, monitoring contact center platforms.
- Knowledge of Splunk and Zabbix.
- 2+ years of AWS experience, including Lambda and Amazon Connect.
We offer:
- Culture of Relentless Performance with a 99% project success rate.
- Comprehensive compensation and benefits package.
- Growth Mindset with professional development opportunities.
Miratech
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain nearly 1000 full-time professionals with an annual growth rate exceeding 25%.