Senior Product Specialist, Engage Central

Partner Sales & Solution Consulting:

• Serve as the product expert in partner sales cycles, collaborating with Partner Managers and Solution Consultants to craft value propositions.
• Lead discovery sessions to understand partner practices and map them to Engage Central capabilities.
• Deliver tailored demos and proof-of-value sessions, and maintain reusable sales assets.

Partner Onboarding & Adoption:

• Own onboarding for a portfolio of partners, from kickoff through first engagement on Engage Central.
• Build success plans with adoption milestones and business outcomes, and deliver enablement and training.
• Monitor usage, identify at-risk partners, and capture success stories.

L1 Support & Issue Resolution:

• Act as first point of contact for partner questions and issues, including access, navigation, and configuration.
• Triage, troubleshoot, and resolve L1 issues within service levels, escalating to engineering as needed.
• Track issues and create knowledge articles to reduce future support volume.

Product Feedback & Continuous Improvement:

• Serve as voice of the partner, synthesizing insights from sales and support into product roadmap input.
• Participate in pilots, release reviews, and user acceptance testing for new capabilities.
• Report regularly on adoption trends, support themes, and partner sentiment.