Customer Success Manager

The Customer Success team is primarily responsible for facilitating strong and value-oriented customer relationships, driving customer growth through expansion and upsells and for customer retention. Optery is looking for a Customer Success Manager that will be responsible for managing a portfolio of business while driving adoption and retention and as well as acting as a point of escalation. The Customer Success Manager is the main point of contact for our enterprise customers and is responsible for coordinating, interacting, and working with cross-departmental teams to ensure customers realize their business outcomes with Optery. This involves building and maintaining strong relationships with assigned customers through regular check-ins, ensuring high customer satisfaction, and proactively identifying and addressing potential risks. The manager will also conduct quarterly business reviews, develop customer success plans, and manage the renewal process.