Enterprise Account Manager

As an Enterprise Account Manager, you will be integral to driving growth and maintaining strong relationships within Motive's Enterprise sales segment, focusing on U.S.-based customers with 150-999 vehicles. This role combines strategic sales practices with proactive account management, ensuring clients receive exceptional service while identifying opportunities for revenue expansion through upsells, cross-sells, renewals, and product adoption. As the primary point of contact, serve assigned accounts, proactively identifying needs, resolving issues, and managing overall account health to drive retention and revenue growth. Develop and implement strategic account plans that align with client goals, focusing on upsells, cross-sells, and renewals. Lead discovery calls, product demos, and trials to understand business challenges and align Motive’s solutions to customer goals. Monitor account health, addressing potential issues swiftly and coordinating with internal teams to mitigate risks and ensure customer satisfaction. Maintain detailed account records, tracking key interactions, customer feedback, and sales activities in CRM. Collaborate closely with Sales Engineering to address technical inquiries and ensure smooth product integration and adoption. Conduct regular business reviews to assess product adoption, gather feedback, and present tailored solutions that drive value. This is a remote position with occasional travel (~20%) to client sites for relationship building and support.