Technical Support Specialist

As Technical Support Specialist:

• Respond promptly and accurately to customer inquiries through email and chat.
• Assist customers via calls to troubleshoot and resolve issues.
• Provide clear guidance on product features and functionality.

Responsibilities Include:

• Document product feature requests and trends to share insights with the Product team.
• Manage and prioritize incoming support tickets and customer inquiries.
• Follow up on existing support tickets when product updates address previously reported customer concerns.

Required Experience:

• 1–3 years of experience in customer support in a SaaS or B2B environment.
• Good proficiency with Excel.
• Familiarity with customer support/help desk ticketing software.