Job Description
Answer inbound calls to provide accurate, clear, and timely responses to travelers and travel advisors. Responses include but are not limited to travel insurance coverage questions, website troubleshooting, purchase inquiries, and agent support requests. Create cases in Salesforce to address customer needs such as documentation or policy changes, and act as a liaison with agency partners that have dedicated TII support email addresses. The role also involves participating in weekly coaching sessions and various meetings on camera in MS Teams. Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing and perform other related duties as needed.
About Crum & Forster
Travel Insured International, a Crum & Forster company, is a leading travel insurance provider with more than 30 years in business.