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About the Role:
- Own partner relationships and retention strategy for an assigned portfolio.
- Use an account management mindset to understand goals, stakeholders, and decision-making.
Key Responsibilities:
- Lead renewals and business reviews demonstrating measurable partner value.
- Collaborate with Sales on expansion, translating partner feedback into requirements.
Team Leadership:
- Manage and coach Partner Operations Managers, ensuring execution supports strategy.
- Maintain CRM records with risks, renewal status, and expansion opportunities.
What We're Looking For:
- Success managing complex institutional relationships and retaining accounts.
- Strong stakeholder mapping, renewal negotiation, and higher education knowledge.
Mainstay
Mainstay helps institutions improve student outcomes through meaningful engagement, partnering with colleges and universities to translate priorities into measurable results. As a division of Lemnis, a public charity, the team is collaborative, inclusive, and growing.