Job Description
Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries. Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity. Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals. Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users. Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary. Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
About Samsara
Samsara is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data.