Client Services Manager

About the Role:

• You will set the standard for exceptional client experiences, blending hands-on leadership with operational excellence.
• You will drive performance, streamline processes, and build a high-performing team.
• You will lead by example, inspire your team to exceed expectations, and continuously improve service delivery.

Responsibilities:

• Lead, mentor and develop a team of client service associates, setting clear performance expectations and conducting regular reviews.
• Manage team workload, coverage and cross-functional collaboration to ensure responsive, consistent service across all clients and time zones.
• Foster a culture of accountability, continuous improvement and client-first thinking.

Qualifications:

• 3+ years of experience in prime brokerage or similar capital markets exposure.
• Demonstrated ability to lead, coach & develop people, manage performance, and run a service team day to day.
• Excellent communication and relationship management skills.

What We Offer:

• A competitive salary that reflects what you bring.
• Fully remote work from anywhere with a corporate Macbook and top-tier tech stack.
• Extended benefits including health insurance, extra annual leave, and wellbeing program.