Job Description
This position will focus specifically on supporting our customers who have implemented Canvas and provide exceptional customer service to maintain strong relationships. The Customer Success Manager will participate in efforts to retain the account, help grow the account, and increase the market presence of Instructure. The main focus of this position is to manage existing accounts and position Instructure to capture additional market share through a solutions oriented approach.
Main responsibilities include managing customer relationships, increasing market share from existing account base and new business to business opportunities, and acting as a liaison between customer and Instructure.
About Instructure
Instructure creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.