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Role Overview:
- Own customer communications across chat and email, handling everything from application questions to complex Treasury/Invest topics.
- Educate customers on product functionality and how it fits within their accounts.
- Address escalated issues with swift resolution, balancing customer needs with business integrity and regulatory compliance.
Qualifications:
- Active Series 7 + S63 or S65; (Series 99 is a plus).
- 3+ years experience in a Fintech customer experience/support role or similarly complex, regulated environment.
- Deep knowledge of treasury, mutual funds, and equity trading products.
Compensation:
- US employees in NYC, LA, Seattle, or SF Bay Area: $71,900 - $87,300 USD.
- US employees outside those areas: $64,700 - $78,500 USD.
- Includes base salary, equity (stock options/RSUs), and benefits.
Mercury
Mercury is building the complete finance stack for startups, helping founders spend less time on money infrastructure. With over 300,000 businesses trusting them, they are launching Mercury Treasury in 2026 and expanding their team.