Deliver white-glove customer service through phone, email, and chat channels.
Drive continuous improvement to the customer service experience by identifying and deploying enhancements.
Expand financial services expertise in equities trading, margin, and options.
Crypto.com is a global cryptocurrency platform founded in 2016, serving over 150 million customers. The company fosters a transformational and proactive working environment, empowering employees to develop innovative solutions and grow from within.
Act as primary point of contact for clients, handling inquiries via email, live chat, and phone calls within SLAs.
Provide excellent customer support by identifying needs and solving tasks individually, while liaising with internal teams.
Maintain product knowledge, contribute to side projects like FAQ upkeep, and communicate feedback with management.
EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure. As a rapidly expanding global firm with over 700 talented employees from 70+ nationalities across 70 locations, we prioritize investing in our people.
Provide day-to-day operational and administrative support to registered representatives, including handling inbound calls, emails, and scheduling.
Ensure all client paperwork and procedures comply with regulatory requirements and coordinate with internal departments.
Manage client deposits, maintain data integrity, and research client issues in cooperation with back-office partners.
Mercer Advisors is an independent fiduciary RIA firm that helps families simplify their financial lives by integrating planning, investing, tax, and estate services. With over 31,300 families served across 90+ U.S. cities, the firm is ranked #1 by Barron's and employs a diverse, flexible workforce where more than half of employees are women.
Lead and coach a team of Investment Representatives to ensure high-quality, compliant client interactions.
Oversee daily operations including trade reviews, quality assurance, and performance metrics.
Collaborate with cross-functional teams to improve processes and client experiences.
Our partner is a fast-growing financial services company focused on delivering reliable and innovative financial solutions. They foster an inclusive workplace culture with a focus on learning and growth.
Serve as Chief Compliance Officer for either the broker-dealer or RIA, building and scaling the compliance program.
Liaise with regulators such as FINRA and SEC, and manage exams and filings.
Oversee supervision, surveillance, KYC/AML, and marketing review, while partnering cross-functionally.
Frec is a fintech company that builds tax-aware investment tools to help investors keep more of their earnings. They have grown rapidly with over $1 billion in customer assets and are backed by Greylock Partners, fostering a fast-paced, customer-centric culture.
Convert high-net-worth prospects into clients by showcasing the Fisher difference and evaluating their financial situations.
Engage in high-volume phone activity and virtual or in-person meetings to educate prospects on investment offerings.
Participate in ongoing training covering advanced phone sales techniques, finance, capital markets, and portfolio management.
Fisher Investments is a privately held, multi-billion-dollar global investment firm focused on wealth management. The company has an inclusive culture, offers comprehensive training, and is certified as a Great Place to Work.