Workforce Specialist

Responsibilities:

• Act as a key partner to contact center leadership and peers, providing proactive support and a high level of service.
• Develop, maintain, and improve workforce management and real‑time monitoring processes that support operational excellence.
• Create staffing plans that align forecasted demand with service level goals and customer expectations.

Qualifications:

• At least three (3) years of Workforce Management experience in a 100+ seat contact center environment.
• A strong understanding of contact center operations, metrics, and workforce management best practices.
• A strong analytical mindset with the ability to translate data into practical recommendations.

Additional Information:

• Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $51,000 - $63,000 USD.
• In addition to base salary, employees will participate in an annual bonus plan based on company and individual performance.
• At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits.