Group Director, Consumer Services

Who We Are:

• Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology.
• Our culture is built on curious, ambitious, accountable people who deliver meaningful results for clients and one another.

A Day in the Life:

• You are the executive a client calls when sales teams complain about lead quality or call centers fall behind on response time.
• You manage your portfolio like a fund manager, knowing which accounts compound and where lead flow is at risk.
• You coach Account Directors to be faster, sharper, and less buried in manual work using AI tools and workflows.

Key Responsibilities:

• Own net revenue retention and expansion MRR for the division, treating expansion as the primary commercial lever.
• Personally own executive relationships across the top 30-40% of the portfolio and run monthly relationship-focused check-ins.
• Track vertical-specific marketing signals like cost-per-lead, lead-to-sale conversion, and speed-to-lead to diagnose risk early.

Requirements:

• 10+ years of leadership experience in a digital marketing agency with lead-gen client work at the AD level or above.
• Experience managing a P&L for profitable growth and deep fluency in lead-gen funnels and attribution methodology.
• Proven track record delivering high NPS and retention metrics, with expertise in contract negotiation and client growth.