Job Description
Lead and mentor a team of Customer Success Managers and Customer Onboarding Specialists, driving performance, engagement, and professional development. Establish and refine processes, metrics, and best practices to scale customer success efforts across markets. Foster a culture of proactive problem-solving, continuous improvement, and accountability. Oversee the development and delivery of meaningful customer reports, performance dashboards, and business reviews. Track success against customer experience benchmarks, team KPIs, and business outcomes.
Champion the use of CRM tools (HubSpot) to maintain detailed, accurate records of customer interactions and strategic initiatives. Implement scalable systems and workflows that ensure a seamless, personalized customer journey.
About Strive Pharmacy
Strive Pharmacy is dedicated to providing a better experience for each customer and clinic that they work with through personalized medicine.