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About the Role:
- We're looking for a Customer Care Representative who understands the day-to-day realities of running a small business.
- You'll be the go-to resource for our retail and restaurant SMB customers.
- You'll help them set up, navigate, and get the most out of our platform.
What You'll Do:
- You'll handle inbound support requests via our ZenDesk support platform.
- You'll help customers troubleshoot issues and understand product features.
- You'll resolve account concerns.
Qualifications:
- 2+ years in a customer-facing support or operations role.
- Demonstrated familiarity with retail or restaurant accounting workflows.
- Strong written communication skills.
iCIMS
iCIMS is a software company. I don't have information about the company's size and culture.