Manager I, Content Program Management

Who You Are:

• 6+ years of experience in operations, customer service, or customer-facing environment with 2+ years in program management and people management.
• Current knowledge of content and knowledge management methodologies, tools, and data analysis skills.
• Ability to build strong stakeholder relationships and achieve alignment across the organization.

Your Responsibilities:

• Lead and develop a team of Content Writer/Editors, co-owning knowledge base content strategy for frontline employees.
• Drive go-to-market program, project, and process management for content and knowledge management across Operations.
• Build a roadmap, prioritize initiatives, and coordinate across cross-functional teams to deliver strategic objectives.

Benefits:

• Competitive compensation, 401k match, long-term incentive plan, and flexible PTO.
• Medical, dental, vision insurance, commuter benefits, and pet benefits including adoption reimbursement.
• Stocked kitchen, catered lunches, and regular team activities in-person and virtually.