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Job Summary:
- The Sr. Manager, Operations is a strategic and operationally-focused leader responsible for overseeing ISC's BPO programs end to end.
- This role builds and sustains collaborative, performance-driven relationships with third-party service providers.
- Serves as the primary escalation point between ISC and its BPO partners.
Responsibilities:
- Develop, sustain, and deepen relationships with critical BPO vendors, ensuring strategic alignment with ISC's business goals.
- Apply Six Sigma methodology to identify defects, reduce variation, and drive measurable process improvements.
- Own monthly BPO performance reviews, monitoring KPIs, SLAs, quality scores, and productivity metrics.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or related field.
- 3+ years of P&C commercial insurance experience and 3-5+ years of vendor management or BPO operations.
- Six Sigma Green Belt required; Black Belt strongly preferred.
Benefits:
- Comprehensive medical, dental, and vision insurance.
- 401(k) plan with company match and various time off programs.
- Employee Ownership Program and professional development opportunities.
Integrated Specialty Coverages
Integrated Specialty Coverages (ISC) is a technology and data-driven commercial MGA and insurance wholesaler that combines insurance and technology to create an Insurtech powerhouse. Backed by Onex Partners, ISC is a growth-stage company building a digitally-focused team to optimize customer engagement.