Head of Direct Response Center, Call Center Sales

Come join our Direct Distribution team as Head of Direct Response Center, Call Center Sales , steering the engine of direct growth. As customers seek both convenience and trusted advice, our call center sales channel is where personalized experiences turn into loyalty and growth. In this role, you’ll be the leader for our Direct Response Center (DRC)—refining the strategy, driving execution, and delivering standout performance and continuous improvement. This role includes formal people leadership and reports to the General Manager, Direct Distribution. Own the DRC sales strategy end to end, run the operation like a high-performance engine, and build a championship team. Turn data into action, lead transformation—roll out enablement tools and smarter processes to scale performance and orchestrate the journey. Shape the culture and deliver crisp, data-rich readouts to leadership.