Enterprise Account Manager

Own a portfolio of Jasper’s enterprise customers, accountable for retention, renewal, and expansion revenue. Partner closely with CSMs to align on customer outcomes, verify ROI, and leverage success stories to drive renewals and growth. Conduct discovery and product demos independently, without heavy reliance on Solutions Engineering. Develop and execute account plans that outline key stakeholders, business goals, usage trends, and expansion opportunities. Lead renewal and expansion cycles end to end, from discovery through close, collaborating cross-functionally with CSM, Product, and Legal. Deliver strategic business reviews and executive touchpoints (QBRs, roadmap discussions) that highlight ROI, adoption, and innovation. Forecast and manage pipeline for renewals and expansions with consistency and accuracy. Ensure on-time renewals through proactive engagement, early risk identification, and strong commercial discipline. Maintain high account coverage activity through regular engagement with key stakeholders and executive sponsors. Advocate for your customers internally, sharing feedback and insights to influence Jasper’s roadmap and customer experience.