Similar Jobs
See allWorker Operations Customer Experience Specialist
Clipboard
APAC
Customer Service
Problem Solving
Communication
New Product Support Specialist I
Mitratech
Mexico
Customer Support
Salesforce
English
IT Support Supervisor
Magna Legal Services
US
Technical Support
Incident Management
Ticketing Systems
Freelance Interview Host - Polish, Thai and Asian languages (Remote)
M3
Global
Customer Service
Technical Troubleshooting
Windows
Support Analyst (Triage)
GDIT
US
EHR
ServiceNow
Task Management
What We're Researching:
- Understand the day-to-day operations of modern IT and customer support desks.
- See how practitioners navigate queues, prioritize requests, and document resolutions.
- Build better tools that match actual workflows of frontline agents.
How It Works:
- Join a 30-minute remote video call to discuss your current case management processes.
- Walk through a typical shift, detailing how you select and resolve tickets.
- React to hypothetical queue scenarios and explain your decision-making rationale.
Who This Is For:
- Frontline ITSM analysts, customer support operations professionals, or technical support engineers.
- Must have direct, daily experience handling user or client cases from intake to resolution.
- Comfortable discussing your daily operational workflows without screen sharing.
Compensation:
- $75 one-time payment for your participation.
- No additional recurring compensation or benefits.
Terac
Terac is building a pool of vetted human experts for AI research and development. It recruits and pays participants for studies across various industries, languages, and skill sets.