Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Handle up to eight new cases per day across email, phone, chat, and self-service portal.
Take inbound phone calls in English, troubleshoot live, and occasionally use video calls to resolve issues.
Learn the e-billing application end-to-end and get certified to administer the platform.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. The company serves 20,000 clients globally, including 30% of the Fortune 500, and fosters a close-knit, diverse culture blending entrepreneurial spirit with enterprise investment.
Supervise and coach a team of IT support analysts handling inbound tickets, calls, and chats for a live digital court reporter product.
Lead incident response for high-severity events, coordinate cross-team escalations, and maintain runbooks and training materials.
Build and manage hardware kit provisioning, on-call schedules, and support metrics reporting to improve service quality.
Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are building a dedicated support team for their digital court reporter product, Maggie, and are roughly doubling their user base over the next year.
Be the point of contact for technical platform issues and provide timely support.
Prepare respondents and facilitate scheduled interviews with troubleshooting.
Document issues and collaborate with product and engineering teams.
M3 is the global leader in digital solutions in healthcare, serving sectors like healthcare, life sciences, and pharmaceuticals. With over 1 billion dollars in annual revenue and over 15 years of 20%+ growth, the company has a large global team and a collaborative culture.
Play a critical role in maintaining the stability and usability of the PATH environment as first-line support for clinical users.
Efficiently triage and resolve service requests in ServiceNow, reducing downtime and protecting data integrity.
Work closely with application, technical, and operational teams to assess and route Oracle Cerner Millennium issues.
GDIT is a global technology and professional services company delivering solutions to U.S. government agencies. With 26,000 experts, they focus on innovation in AI, cloud, cyber, and software development.
Serve as the primary point of contact for trial participants and site coordinators via phone, email, and support channels during EU business hours.
Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on complex, study-specific questions.
Contribute to refining support processes, tools, and workflows, and maintain documentation such as FAQs and knowledge base articles.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants by eliminating barriers to participation. As a small, mission-driven team, we focus on empathy, scalability, and continuous improvement to support participants and site coordinators globally.
Walk us through your daily routine and job responsibilities.
Describe the digital collaboration tools you currently use to communicate with your team.
React to new workplace solutions and evaluate their usefulness.
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Engage with workplace customers over voice and email to resolve shift, payment, and platform-related issues.
Navigate tools like Zendesk and the Clipboard portal to investigate cases and maintain accurate documentation.
Work cross-functionally with teams such as Billing and Account Management to ensure effective issue resolution.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, aiming to uplift communities. Founded in 2016, they are a remote-first team of over 1,000 people, a top Y-Combinator company, profitable since 2022, and rapidly expanding in healthcare staffing.
Manage all technology needs for the Customer Service department and monitor real-time call distribution.
Track technology issues, coordinate with IT, and execute testing for new implementations.
Identify and bring forward process improvement opportunities to increase efficiency.
Fallon Health is a health plan provider that delivers equitable, high-quality coordinated care for government-sponsored health insurance programs. Founded in 1977 in Worcester, Massachusetts, the company prioritizes members and embraces diversity in its workforce.
Triage, route, and resolve delivery-related support tickets to ensure efficient service.
Serve as the first point of contact for internal teams and clients, maintaining clear communication throughout ticket resolution.
Perform quality checks on completed tickets and ensure adherence to established workflows and standards.
Level Access is a leader in digital accessibility, dedicated to creating inclusive digital experiences for everyone. The company values workforce diversity and offers a competitive benefits package to support employee well-being and work-life balance.
Participate in a remote, AI-moderated interview to discuss your daily workflows and team structures.
Walk through typical tasks, tools, and operational processes used in your role.
React to scenarios about cross-departmental collaboration and efficiency.
Terac builds the world's largest pool of vetted human experts for AI, used by researchers and product teams to recruit and pay study participants. The company operates globally with a focus on diverse skill sets and industries.
Triage and resolve customer requests via Zendesk and internal tools.
Investigate time-sensitive issues using data to confirm root cause before escalating.
Build deep working knowledge of Focal's systems to diagnose issues independently.
Focal Systems is a pioneering Silicon Valley startup that develops retail AI solutions using deep learning computer vision. The company is a tight-knit, rapidly expanding team of hard-working professionals from top universities and tech companies.
Provide excellent customer service via phone and remote technical support.
Troubleshoot and configure PCs, printers, peripherals, and network equipment.
Perform maintenance tasks and provide ongoing user training and self-fix solutions.
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed support, startup projects, and software/hardware sales. Servicing roughly 1400 clients nationwide, we focus on building relationship-focused partnerships with our clients.
Support all users of the platform before, during, and after their events.
Run regular webinars for event organizers and exhibitors.
Provide online and/or onsite support for events throughout their duration.
Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. With over 180 team members representing 42 nationalities, we champion diversity as a catalyst for creativity and innovation, offering full remote opportunities.
Respond to user calls, emails, and trouble tickets to provide general IT support, including troubleshooting and incident management.
Create, update, and close out help desk tickets accurately using ServiceNow, collaborating with Tier II staff for escalations.
Monitor recurring issues, conduct quality assurance reviews, and participate in ongoing training and process improvement initiatives.
TekSynap is a fast-growing high-tech company providing comprehensive information management solutions to federal government customers. The company offers a competitive benefits package and prioritizes a drug-free workplace.
Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, maintain coaching logs, and ensure schedule adherence.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.
Participate in a 20-25 minute remote video call to walk through your lead generation process.
Discuss your primary software tools for sourcing and managing new leads.
Share feedback on the strengths and weaknesses of your current toolset.
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Manage user inquiries across multiple channels, primarily email, ensuring timely and accurate responses.
Investigate user-reported issues, identify root causes, and escalate bugs to internal teams for resolution.
Handle product returns and logistics while analyzing user feedback to improve support processes.
This is a partner company listed on Jobgether, which uses AI-powered matching to connect candidates with hiring employers. The company focuses on innovative hardware and software products for a global tech-savvy community, and the role involves cross-functional collaboration with engineering, logistics, and product teams.
Spend approximately 95% of your time delivering exceptional customer service via phone, live chat, and email.
Apply problem-solving abilities to assist customers with software support for accounting, payroll, and tax-related inquiries.
Work independently for about 80% of the day while collaborating remotely with team members and attending meetings.
Patriot Software is a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, they foster a high-trust environment where ideas move quickly and quality matters.
Walk us through your step-by-step process for evaluating a revenue pipeline.
Describe the metrics and signals you use to assess pipeline health.
Explain how you integrate various tools into your daily RevOps workflow.
Terac is building the world's largest pool of vetted human experts for AI. Researchers and product teams use Terac to recruit, screen, and pay study participants across industries and skill sets.