Serve as the first point of contact for end user support requests, triaging and resolving issues through Jira.
Troubleshoot application access, functionality, and configuration issues for internal users.
Assist with User Acceptance Testing (UAT) and contribute to the creation of user guides and training materials.
Oddball aims to improve daily lives by bringing quality software to the federal space. Our team is full of experienced professionals who enjoy creating scalable solutions and working with clients to solve problems in a rapidly growing environment.
Own daily coordination and follow-through across all FC Problem Solver tasks.
Manage and maintain the intake and ticketing workflow by prioritizing incoming requests.
Track, verify, and close operational tasks accurately while proactively escalating blockers.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. They are building one of the fastest-growing ecommerce companies in history.
Provides tactical implementation support and configuration expertise through ticket management, system configuration, and quality assurance activities.
Manages ticket triage, resolution, and cross-functional issue escalation using JIRA and internal tracking systems.
Performs system configurations, supports technical integrations, and conducts quality assurance and testing activities.
Included Health is a healthcare company delivering integrated virtual care and navigation, aiming to raise the standard of healthcare for everyone. They break down barriers to provide high-quality care for every person in every community, offering care guidance, advocacy, and access to personalized virtual and in-person care.
Solving tickets per week across various Remote verticals.
Maintaining productivity standards with high attention to detail and customer advocacy.
Responding promptly to standard tickets via email and live messaging.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.
Manage high volume of incoming tickets with strong technical troubleshooting and clear communication.
Investigate product issues, reproduce problems, and isolate root cause before responding.
Recognize recurring ticket patterns and improve knowledge base and AI ticket deflection.
Element451 provides an AI-powered CRM and admissions marketing platform for higher education. It is a remote-first company focused on customer support and product development.
Audit upcoming trips for accuracy and completeness before service.
Respond to phone calls and emails from transportation providers to resolve operational issues.
Source and secure last-minute transportation providers to maintain service commitments.
CharterUP transforms the group transportation market with an AI-native platform for charter, shuttle, and autonomous vehicle operations. Trusted by Fortune 500 companies, it operates as a remote-first, high-growth startup with a tech hub in Austin, TX.
Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
Navigate multiple software environments to identify root causes and resolve complex problems.
Take full ownership of inquiries, driving process improvements and ensuring resolution.
Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.
Diagnose, investigate, and resolve member product issues while managing the end-to-end RMA process for replacements and returns.
Cross-train with the Internal Tools support team to field and resolve internal tickets from the Care Hub.
Serve as an escalation reviewer for the Technical Support team, ensuring quality in troubleshooting and adherence to metrics.
Hinge Health uses technology to scale and automate healthcare delivery for musculoskeletal conditions, affecting over 1.7 billion people worldwide. The company is partnered with 50+ health plans, serving over 20 million people across 2,550 employers, with offices in San Francisco, Montreal, and Bangalore.
Handle inbound and outbound calls in a call center environment, providing excellent customer service.
Assist with account access issues, password resets, and ID reactivation for clients and inspectors.
Escalate complex issues to higher-level support and identify trends to improve service delivery.
Kreative Technologies provides call center support to clients and government personnel, handling inbound and outbound calls with professionalism. The company is an equal opportunity employer committed to a diverse and inclusive workplace, though its size is not specified.
Deliver high-quality customer support across web, mobile, browser extension, and newsletter products.
Manage incoming requests across email, app store reviews, and social platforms with strong response quality.
Identify user feedback patterns and collaborate with product and engineering teams to improve the experience.
Ground News is a platform that helps users compare news sources and see every side of the story. It is a small, mission-driven team focused on media bias awareness and critical thinking, with a collaborative culture.
Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.
Field inbound tickets, calls, and chats from court reporters using Maggie, resolving common issues like account access and configuration in real time.
Triage incoming issues, coordinating with Magna IT teammates or filing bug reports with the engineering pod when the root cause is hardware or a product bug.
Build knowledge bases, runbooks, and training material from scratch while taking on-call shifts for P0 emergencies during live depositions.
Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are roughly doubling their user base over the next year and creating their first dedicated support team for the product, offering a collaborative and fast-paced culture.
Troubleshoot customer issues within our applications to determine next steps.
Support customers via tickets, phone, email, and virtual meetings to optimize their use of software.
Create training documentation and knowledge articles to help deflect new cases.
Texada powers the world of equipment with a purpose-built platform for heavy equipment dealerships and rental businesses. The company focuses on building a diverse and inclusive workforce with core values of purpose, passion, and continuous improvement.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Perform accurate data entry into the Transportation Management System (TMS) and maintain shipment records.
Evolve into load management, track and trace, and carrier communication for freight brokerage operations.
Ensure documentation like Bills of Lading and Proofs of Delivery are collected and processed timely.
20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets like the US and UK. They operate as a remote staffing agency for various business support roles.
Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
Manage daily operations of support queues and handle complex escalated customer issues.
Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.
Acknowledge and triage support tickets within SLA timelines
Reproduce reported bugs, document findings, and escalate when appropriate
Act as the communication bridge between customers and engineering teams with clarity and empathy
Lago is an open-source billing platform that helps tech companies build flexible pricing models and scale with confidence. Backed by over $22 million in funding from investors including Y Combinator, the company has around 10K GitHub stars and a lean, high-impact team that values reliability and proactivity.
Drive collaboration and coordination with cross-functional teams including programmers, engineers, and management.
Conduct root cause analyses, track progress, and deliver detailed status reports with KPIs.
Audit call and email communications to assess quality and compile feedback for improvement.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Manage and coach a multi-tier Support team to deliver best-in-class omnichannel customer experience.
Analyze team performance and ticket data to drive improvements in efficiency, quality, and response times.
Collaborate cross-functionally with Support leadership, Product, and Engineering on initiatives to continually improve operations.
Boulevard provides a client experience platform for appointment-based self-care businesses. Our team values diverse backgrounds and embraces experimentation to drive impact.
Provide stellar tech support to students, faculty, staff, and partners by phone, email, and Slack.
Manage the technology support queue, prioritize and resolve tickets, and escalate complex issues.
Support onboarding of new employees and participate in enhancing technology platforms.
Relay Graduate School of Education is an accredited not-for-profit institution of higher education serving thousands of educators across the country. It is committed to diversity, equity, inclusion, and anti-racism, and prepares teachers and school leaders to ensure educational excellence and equity.