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Key Responsibilities:
- Monitors and responds to Included Access tickets within established SLA timeframes.
- Owns tickets from assignment to closure, providing detailed documentation and status updates.
- Triages incoming tickets and routes to appropriate team members when necessary.
System Configuration & Technical Support:
- Performs system configurations using the HUB and other internal tools as assigned.
- Executes configuration changes based on Implementation Consultant and Project Manager specifications.
- Supports technical integrations and data setup activities while maintaining accuracy.
Quality Assurance & Testing:
- Conducts peer quality assurance reviews for team members' work products.
- Performs pre-launch testing activities to ensure system functionality and data accuracy.
- Documents testing results and validates system configurations before client launches.
Included Health
Included Health is a healthcare company delivering integrated virtual care and navigation, aiming to raise the standard of healthcare for everyone. They break down barriers to provide high-quality care for every person in every community, offering care guidance, advocacy, and access to personalized virtual and in-person care.