Source Job

• Deliver high-quality technical support and manage ticketing systems for B2B SaaS customers.
• Implement AI-driven support tools and analyze data to improve efficiency and customer experience.
• Resolve Tier 1 and Tier 2 tickets, track lifecycle, and ensure SLAs are met through cross-functional communication.

Humata Health creates frictionless prior authorization for providers and payers using AI and automation. It is a physician-led company backed by strategic healthcare investors, operating in a high-growth environment with a focus on innovation.

• Develop, configure, and maintain healthcare plan designs and benefit configurations in various systems.
• Perform comprehensive testing of plan configurations to ensure accurate and efficient claims adjudication.
• Work closely with internal and external stakeholders to gather requirements and ensure plan configurations meet organizational and client needs.

Point C is a national third-party administrator (TPA) that delivers customized self-funded benefit programs. We are a mission-driven company with a focus on innovative cost containment strategies.

• Manage software implementation projects from kickoff to go-live, coordinating cross-functionally.
• Proactively identify project risks and propose alternative solutions to keep timelines on track
• Configure client applications using a no-code flow builder, conduct quality assurance testing.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, they surpassed $3B in revenue in their last fiscal year with extensive growth potential ahead. They are a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

• Serve as the primary implementation lead and operational owner for assigned customer accounts following contract execution.
• Coordinate cross-functional teams across Sales, Product, Engineering, Support, and Delivery to ensure successful customer outcomes.
• Lead customer onboarding, implementation governance, and operational reviews to drive adoption and retention.

Smile Digital Health provides a FHIR-based data liberation platform that makes it easy for healthcare stakeholders to collect and exchange data. The company ranked #19 on Deloitte's Technology Fast 50 Ranking for 2024 and values respect, inclusion, diversity, and belonging.

• Support Implementation Managers across customer onboarding and implementation projects, including project coordination and UAT preparation.
• Assist with testing activities, validation of customer configurations, and preparation of training deliverables and user guides.
• Coordinate with internal teams and maintain accurate records of implementation progress, open items, and customer readiness.

Vodori is a purpose-built SaaS company helping life sciences organizations accelerate compliant promotional content review. With two decades of experience, Vodori is the trusted choice for pharmaceutical, medical device, biotech, and diagnostics companies worldwide, and is rapidly expanding its footprint across enterprise life sciences organizations.

• Manage the day-to-day tactical execution of the Technical Implementation Specialist (T.I.S.) team.
• Ensure projects are executed efficiently and timelines and deliverables are consistently met.
• Serve as the first line of coordination and support for the T.I.S. team, escalating concerns and removing blockers.

CipherHealth is an award winning software company committed to enhancing care coordination and outcomes across the continuum. Since 2009, CipherHealth’s automated, scalable platform has empowered healthcare organizations to engage patients and care teams at every touchpoint.

• Lead life science customers in the configuration and implementation of Veeva’s Regulatory suite.
• Manage software implementation projects and customers through the full implementation lifecycle.
• Conduct configuration requirements workshops then design, prototype, configure and document content solutions.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies, they surpassed $3B in revenue and are legally bound to balancing the interests of customers, employees, society, and investors.

• Lead live onboarding and training sessions with customers via video calls, configuring the system in real time based on their workflows.
• Work behind the scenes to configure accounts accurately and completely before customers log in, including setting up schedules, rules, forms, and permissions.
• Coordinate with Customer Success and other teams to ensure smooth handoffs and that accounts are fully ready for daily operations immediately.

Connecteam is a SaaS platform that helps non-technical, frontline businesses manage their workforce in one place. SD Solutions is a staffing company operating globally, and this role involves delivering customer onboarding and configuration support for Connecteam.

• Remotely execute technical implementation for dental practices, owning quality and time-to-live from contract through go-live.
• Improve processes, track status, prioritize work, and find opportunities for automation and increased productivity.
• Configure integrations with dental PMS, support remote access tools, manage AWS virtual machines, and handle inbound support.

Dandy is transforming the dental industry with technology, backed by leading venture capital firms. They are building an operating system for dental offices globally, empowering clinicians and their teams with innovation and support.

• Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals.
• Provide workflow consulting for physician, clinical, and operational teams, and educate new users pre and post go-live.
• Configure advanced workflows, conduct testing across devices and platforms, and become trained across multiple PerfectServe platforms.

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. With 400+ employees, 30,000+ customers, and $100 million+ in annual revenue, the company fosters a collaborative, tech-forward culture focused on accelerating speed to care.

• Oversee delivery of Keeper's software for customer deployments, tailoring solutions to meet specific needs.
• Provide continuous technical support and proactively resolve project risks.
• Manage multiple implementation projects concurrently, ensuring timely delivery and clear communication.

Keeper Security is a fast-growing cybersecurity software company that protects organizations and millions of people globally with zero-knowledge and zero-trust security. The company is recognized for innovation in the Gartner Magic Quadrant and fosters an inclusive culture.

• Serve as the first point of contact for end user support requests, triaging and resolving issues through Jira.
• Troubleshoot application access, functionality, and configuration issues for internal users.
• Assist with User Acceptance Testing (UAT) and contribute to the creation of user guides and training materials.

Oddball aims to improve daily lives by bringing quality software to the federal space. Our team is full of experienced professionals who enjoy creating scalable solutions and working with clients to solve problems in a rapidly growing environment.

• Become a platform expert, deeply understanding the Submittable platform, diverse customer use cases, and internal processes.
• Provide empathetic, real-time support via calls, chats, and emails, solving technical and billing issues while maintaining high customer satisfaction.
• Proactively guide users with best practices, maintain help resources, and bridge feedback to the Product team to improve the platform.

Submittable transforms how organizations create social impact through a platform that empowers mission-driven groups. In 2024, the company helped run 30,000 programs and distributed over $10 billion in funding, with a culture focused on innovation, collaboration, and growth.

• Lead end-to-end implementation projects for new and existing customers, ensuring successful deployment and adoption of Swiftly's SaaS solutions.
• Provide technical guidance on data migration, system integrations, and data quality validation, including working with GTFS, AVL, and GPS feeds.
• Collaborate with cross-functional teams to drive platform adoption and deliver exceptional customer experiences.

Swiftly is a transit data platform that helps cities improve public transit efficiency. With over 200 agency clients, the company has a mission-driven culture focused on real-world impact.

• Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
• Proactively build strong relationships with key contacts of the customer operations organization.
• Drive resolution for escalations, partnering with technical teams to bring issues to resolution.

Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.

• Lead enterprise software implementations from discovery through deployment and post-launch support.
• Serve as primary technical contact and configure Salesforce-based applications for enterprise customers.
• Manage integration workflows, data delivery, and cross-functional coordination with Product, Engineering, and Data teams.

H1 provides a platform that optimally informs every doctor interaction globally, using data and AI to unlock medical insights. The company serves healthcare and life sciences organizations, fostering an inclusive workplace with flexible work options and health initiatives.

• Translate carrier underwriting guidelines and API documentation into clear engineering requirements.
• Evaluate carrier APIs, identify gaps and edge cases, and document requirements across systems.
• Build and execute QA test plans and maintain ongoing carrier integration health.

Pathpoint is a full-service wholesaler modernizing the E&S insurance process with smart technology and deep expertise. The company is an early-stage, tech-enabled startup offering unique growth opportunities with a remote-first culture.

• Assist in gathering and documenting business and technical requirements from customers.
• Support the configuration and implementation of solutions based on defined design.
• Perform daily system administration activities to ensure system stability and performance.

Hyland delivers enterprise intelligence to organizations. They have nearly 4,000 employees worldwide and an employee-centric culture.

• Troubleshoot customer issues using internal & external documentation, various tools, and other resources.
• Become Smartsheet Product Certified and work with customers through email, phone, and chat.
• Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.

Smartsheet has helped people and teams achieve since its founding over 20 years ago. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big, take action, and unlock the kind of work that truly matters.

• Understand clients' business and technical requirements to proactively improve service quality.
• Act as a technical liaison between client and organization, advocating on client's behalf.
• Identify and drive improvements to increase stability and scale of technical infrastructure.

PointClickCare is a leading health tech company that helps providers deliver exceptional care with a platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.